At Central Clinic we really value feedback from our patients. This page shows the common things you’ve told us (via the GP Patient Survey, FFT, complaints, etc.), and what we’ve done in response.
| Theme | What Patients Told Us | What We Did |
|---|---|---|
| Difficulty using online / NHS App | Many patients said it was hard to contact us via website or use the NHS App. | We are organising a Digital Day workshop; improved website navigation; added on-hold phone messages & posters in the waiting room to support digital literacy. |
| Nurse communication / tone | Some felt nurses are rushed or less warm. | Held reflective nurse huddles; reinforced “warm intro & close” in training. |
| Appointment access & waiting | Patients reported waiting too long or struggling to get through by phone. | Increased clinical sessions; started online triage; reviewing extended access via PCN hubs. |
| Screening & vaccination uptake | Low participation in bowel, flu, and some breast screening. | Targeted messaging to carers/LTC patients; recall reminders; third-party kit requests; use of “C the Signs” cancer tool. |
| Praise for friendly staff & continuity | Many positive comments about receptionists, GPs, continuity of care. | Shared positive feedback at team meetings; employee of the month; maintaining GP/PA continuity where possible. |