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Appointments

Urgent appointments

If you require an urgent appointment, please contact the practice.

You can:

  • phone us on 01384 253616
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

The practice may be able to offer you a pre bookable routine appointment.

Request an appointment

You can also contact the practice in the following ways:

  • phone us on 01384 253616 from 8am
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

On arrival at the surgery you can check in using the automated system on the wall of the waiting room or make your presence known to a member of the reception staff.  This will help us run to schedule and not keep people with later appointments waiting. It will also ensure we do not waste any appointment slots. If you arrive late for your appointment you may not be seen.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

What your pharmacy can help with

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

Pharmacy First services

Acne, spots or pimples, ankle/foot pain, athletes foot, back or neck pain, blisters, cold sores, cold symptoms (without cough or fever), conjunctivitis or sticky eye (adults and children over 2 years), constipation, corns or calluses on foot, cough (adult and children over 5 years), cystitis (women 16-64 years old only), diarrhoea or tummy bug, dry, sore or watery eyes (adults and children over 2 years), earache (adults and children over 2 years), ear wax or blocked ears (adults and children over 5 years), eczema or dry skin, eyelid problems (adults and children over 2 years), failed contraception (Over 16’s only), flu symptoms, hair loss (men), hayfever, headache or migraines, head lice, heartburn, hip pain, indigestion, infant colic, insect bites or stings, itch, mouth ulcers, muscle pain, nappy rash, piles, scabies, scratch or graze, shoulder pain or stiffness, sinusitis, skin rash (adult and children over 1 year), sleep problems, sore throat, sprains and strains, teething in babies, threadworm, oral thrush, toothache, vaginal discharge or itch/vaginal thrush, warts or verruca’s, wound care or dressings, wrist, hand or finger pain.

Pharmacy service

There are pharmacies within Dudley that offer the minor ailment service, this is free advice by a specially trained pharmacist in an extensive range of minor conditions. It also offers patients that do not pay for their prescriptions, where clinically appropriate, over the counter medication free of charge.

There is no need to book an appointment with your pharmacy to access this service. Within Dudley the Minor Ailment Scheme is available to anyone registered with a Dudley GP.

You can also find more information by visiting Pharmacy First Minor Ailments Scheme – Community Pharmacy Dudley.

Extended access

In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 254423 and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.

If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.

In the Dudley and Netherton area, the following practices are working in partnership to provide additional GP appointments:

Information for under 18s

If you are under 18 years old, you do not need to attend an appointment with a parent or guardian. We are happy to see you by yourself, whatever your problem. Everything you say is kept entirely confidential.

Home visits

If you are too ill to attend the surgery, please call the practice on 01384 253616. Our GPs will assess your symptoms over the phone prior to arranging a visit.

Please refrain from requesting a home visit unless absolutely necessary. This is to reduce the impact on other patients.

Related information

Sick notes

Test results

Health A to Z

Page published: 5 May 2023
Last updated: 19 June 2025