Urgent appointments
If you require an urgent appointment, please contact the practice.
You can:
- phone us on 01384 253616
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
The practice may be able to offer you a pre bookable routine appointment.
You can also contact the practice in the following ways:
- phone us on 01384 253616 from 8am
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
On arrival at the surgery you can check in using the automated system on the wall of the waiting room or make your presence known to a member of the reception staff. This will help us run to schedule and not keep people with later appointments waiting. It will also ensure we do not waste any appointment slots. If you arrive late for your appointment you may not be seen.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 01384 253616 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Extended Access
If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.
Dependant on availability we may be able to offer you an appointment at our hub:
Home visits
If you are too ill to attend the surgery, please call the practice on 01384 253616. Our GPs will assess your symptoms over the phone prior to arranging a visit.
Please refrain from requesting a home visit unless absolutely necessary. This is to reduce the impact on other patients.